Measuring and improving safety culture in the aviation industry

Europe has approximately 40 air navigation service providers employing over 50,000 staff and coordinating up to 30,000 flights a day. Two mid-air collisions, Milan Linate in 2001 and Überlingen in 2002, revealed serious problems in the safety culture of these service providers. Tom Reader developed a methodology for systematically measuring safety culture in air traffic management, which has contributed to stronger European air safety.