Analysing and learning from healthcare complaints
Gillespie, A.
& Reader, T. W.
(11 July 2022)
Analysing and learning from healthcare complaints.
LSE Business Review.
& Reader, T. W.
(11 July 2022)
Analysing and learning from healthcare complaints.
LSE Business Review.
Around one in 10 patients experience unintended harm in hospital, and 14 per cent of such incidents lead to permanent disability or death. Alex Gillespie and Tom Reader have developed a tool for systematically analysing patient complaints, helping healthcare organisations to reduce errors and improve outcomes.