Analysing and learning from healthcare complaints
Gillespie, Alex
; and Reader, Tom W.
(2022)
Analysing and learning from healthcare complaints.
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; and Reader, Tom W.
(2022)
Analysing and learning from healthcare complaints.
[['eprint_typename_blog_post' not defined]]
Around one in 10 patients experience unintended harm in hospital, and 14 per cent of such incidents lead to permanent disability or death. Alex Gillespie and Tom Reader have developed a tool for systematically analysing patient complaints, helping healthcare organisations to reduce errors and improve outcomes.
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