Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us"
Hill, Stephen; Peccei, Riccardo; and Rosenthal, Patrice
(2001)
Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us".
In:
Customer Service: Empowerment and Entrapment.
Palgrave Macmillan, Basingstoke, pp. 18-37.
ISBN 9780333946077
| Item Type | Chapter |
|---|---|
| Departments | LSE |
| Date Deposited | 24 Jul 2009 10:53 |
| URI | https://researchonline.lse.ac.uk/id/eprint/11461 |