Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us"
Hill, S., Peccei, R. & Rosenthal, P.
(2001).
Academic discourses of the customer: "sovereign beings", "management accomplices" or "people like us".
In
Sturdy, A., Wilmott, H. & Grugulis, I.
(Eds.),
Customer Service: Empowerment and Entrapment
(pp. 18-37).
Palgrave Macmillan.
| Item Type | Chapter |
|---|---|
| Copyright holders | © 2001 Andrew Sturdy, Irena Gruelis and Hugh Willmott |
| Departments | LSE |
| Date Deposited | 24 Jul 2009 |
| URI | https://researchonline.lse.ac.uk/id/eprint/11461 |