Problematising transparency through LARP and deliberation

Information technology is increasingly designed to increase information transparency as a way to increase trust. However, it can be hard to comprehend and anticipate the social implications of information visibility, people's competing expectations of transparency versus privacy, and the role of enabling technologies. We devised Live Action Role Play (LARP) as a means for people to explore the potential and consequences of transparency, within a social context of daily transactions related to food, fashion, and finance. Through the process of deliberation, we enabled participants to critically assess their co-created LARP experience and articulate their transparency expectations for design considerations. We report on insights into their expectations and perceived limitations of information technology in delivering transparency, including social measures required to realise the full potential of technology, as well as transparency, while minimising unintended consequences.