Tech tools have helped Brazilian civil society support migrants during COVID, but they are no substitute for lasting change

Civil society organisations have provided vital support to migrant and refugee populations in Brazil during the COVID-19 crisis. Many have been forced to adapt their programmes to cover growing demand for emergency aid, with greater use of technology enabling a new hybrid way of working. But for all the problems it solves, tech can also create new ones, and ultimately it is no substitute for more durable solutions, write Marcia Vera Espinoza (Queen Mary University of London), Gisela P. Zapata (Federal University of Minas Gerais), and Flavia R. Castro (PUC-Rio).