Five steps for companies to make AI pilots a success

The pandemic has made the need for organisations to digitise and increase technology adoption even more urgent. More and more companies are turning to artificial intelligence for help in their processes. But how can managers ensure that they go about it in the most effective way possible? Terence Tse, Dilpreet Sall, Mark Esposito and Danny Goh created a five-step methodology to improve the odds of success in AI adoption.