Human in the loop: why we will be needed to complement artificial intelligence

Along with artificial intelligence (AI), it is likely most readers will have observed the increased press coverage around automation. More recently these two terms are being used jointly to present a world where AI can significantly push the envelope of what is possible to be automated today. Whilst I believe this is true, it is worth analysing the state of automation today without AI, and then overlaying where AI can genuinely be additive to an organisation. The article concludes by examining a possible limitation of AI that presents an opportunity for mutually beneficial human and machine co-existence.