After a tumultuous year in social media, what changes might 2021 bring?

Twitter banning Donald Trump and Facebook suspending him indefinitely were instances of social media companies moderating their content and marked an important shift in how platforms view their role. Facebook then announced changes to WhatsApp’s terms of service, causing a mass exodus of users to rival messaging apps Signal and Telegram. Rob Thurner writes that social media platforms must provide more than platitudes when dealing with the problems affecting the industry. He believes that in the short term platform owners will continue to moderate their content, under the scrutiny of regulators.