NHS Citizen and what it tells us about designing democratic innovations as deliberative systems

Dean, R., Boswell, J. & Smith, G. (6 November 2019) NHS Citizen and what it tells us about designing democratic innovations as deliberative systems. Democratic Audit Blog.
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Rikki Dean, John Boswell and Graham Smith analyse an attempt to design a systems-oriented democratic innovation: the NHS Citizen initiative. They write that, while the initiative pioneered some cutting-edge participatory design, it failed to resolve well-known obstacles to institutionalisation. They argue that similar projects must evolve strategies to meet such challenges.

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