Enterprise resource planning and knowledge management systems: an empirical account of organizational efficiency and flexibility

Exploring the use of ERP to improve organizational operating efficiency and effectiveness, this book offers a framework for the evaluation, selection, implementation, and post-implementation stages of ERP systems. Fifteen chapters offer historical perspectives, case studies, and empirical data. Written for students, academics, and practitioners, the book considers the direction of ERP's development and its implications for electronic commerce. Contributors include scholars of information studies, organizational analysis, economics, and political science.