Behavioral public performance: making effective use of metrics about government activity

James, Oliver; Moynihan, Donald P.; Olsen, Asmus Leth; and Van Ryzin, Gregg G. (2020) Behavioral public performance: making effective use of metrics about government activity [['eprint_typename_blog_post' not defined]]
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Oliver James, Donald Moynihan, Asmus Olsen and Gregg van Ryzin discuss how insights from behavioural science show the way managers, politicians and citizens make sense of, and act on, information about government performance.

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