Teach your salesforce how to help customers through the crisis

Di Fiore, Alessandro; Rosani, Gabriele; and Vetter, Jonas (2020) Teach your salesforce how to help customers through the crisis [['eprint_typename_blog_post' not defined]]

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With 'catalytic questioning' you can redirect the focus and skills of front-end employees to the discovery and resolution of customer burning issues, write Alessandro Di Fiore, Gabriele Rosani, and Jonas Vetter

Item Type	['eprint_typename_blog_post' not defined]
Copyright holders	© 2020 The Author(s)
Keywords	Covid-19, coronavirus, remote working, customer service, active listening
Departments	LSE
Date Deposited	16 Jul 2020 10:03
URI	https://researchonline.lse.ac.uk/id/eprint/105373