Teach your salesforce how to help customers through the crisis
Di Fiore, A., Rosani, G. & Vetter, J.
(19 June 2020)
Teach your salesforce how to help customers through the crisis.
LSE Business Review.
With 'catalytic questioning' you can redirect the focus and skills of front-end employees to the discovery and resolution of customer burning issues, write Alessandro Di Fiore, Gabriele Rosani, and Jonas Vetter
| Item Type | Blog post |
|---|---|
| Copyright holders | © 2020 The Author(s) |
| Departments | LSE |
| Date Deposited | 16 Jul 2020 |
| URI | https://researchonline.lse.ac.uk/id/eprint/105373 |