Creating opportunity from crisis: raising worker productivity during the pandemic

Rwanda’s coronavirus “lockdown”, which began on Sunday 22nd March 2020, requires that a large number of people suddenly work from home. This has become increasingly common globally: across the EU, around 17% of employees work from outside their employer’s physical premises using ICT tools; however, working from home (WFH) is a much newer phenomenon among white-collar workers in Rwanda. This brief focuses on the productivity impacts of this in light of international research.