Call centre HRM and performance outcomes: does workplace governance matter?
Fernie, S.
(2004).
Call centre HRM and performance outcomes: does workplace governance matter?
In
Deery, S. & Kinnie, N.
(Eds.),
Call Centres and Human Resource Management: a Cross-National Perspective
(pp. 54-74).
Palgrave Macmillan.
| Item Type | Chapter |
|---|---|
| Copyright holders | © 2004 Palgrave Macmillan |
| Departments | LSE > Academic Departments > Management |
| Date Deposited | 25 Nov 2008 |
| URI | https://researchonline.lse.ac.uk/id/eprint/10042 |