Call centre HRM and performance outcomes: does workplace governance matter?

Fernie, Sue (2004) Call centre HRM and performance outcomes: does workplace governance matter? In: Call Centres and Human Resource Management: a Cross-National Perspective. Palgrave Macmillan, Basingstoke, UK, pp. 54-74. ISBN 1403913048

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Item Type	Chapter
Copyright holders	© 2004 Palgrave Macmillan
Departments	Management
Date Deposited	25 Nov 2008 14:51
URI	https://researchonline.lse.ac.uk/id/eprint/10042

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Fernie, Sue

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