Van Dael, Jackie

Item Type Year Departments File available

Article

Van Dael, Jackie, Gillespie, Alex, Reader, Tom, Smalley, Katelyn, Papadimitriou, Dimitri, Glampson, Ben, Marshall, Daniel, Mayer, Erik (2022). Getting the whole story: integrating patient complaints and staff reports of unsafe care. Journal of Health Services Research and Policy, 27(1), 41 - 49. https://doi.org/10.1177/13558196211029323 picture_as_pdf

Van Dael, Jackie, Reader, Tom W., Gillespie, Alex, Neves, Ana Luisa, Darzi, Ara, Mayer, Erik K. (2020). Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights. BMJ Quality & Safety, 29(8), 684 - 695. https://doi.org/10.1136/bmjqs-2019-009704 picture_as_pdf