Doellgast, Virginia

Number of items: 26.
None
  • Doellgast, Virginia (2013). Organizational restructuring and employment outcomes in the European telecommunications industry. [Dataset]. UK Data Service. https://doi.org/10.5255/UKDA-SN-851058
  • Doellgast, Virginia, Holtgrewe, Ursula (2012). A service union's innovation dilemma: limitations on creative action in German industrial relations. Work, Employment and Society, 26(2), 314-330. https://doi.org/10.1177/0950017011432913
  • Doellgast, Virginia (2012). Disintegrating democracy at work: labor unions and the future of good jobs in the service economy. Cornell University Press.
  • Doellgast, Virginia (2010). Collective voice under decentralized bargaining: a comparative study of work reorganization in US and German call centres. British Journal of Industrial Relations, 48(2), 375-399. https://doi.org/10.1111/j.1467-8543.2010.00791.x
  • Doellgast, Virginia, Nohara, Hiroatsu, Tchobanian, Robert (2009). Institutional change and the restructuring of service work in the French and German telecommunications industries. European Journal of Industrial Relations, 15(4), 373-394. https://doi.org/10.1177/0959680109344367
  • Doellgast, Virginia, Batt, Rosemary, Sorensen, Ole H. (2009). Introduction: Institutional change and labour market segmentation in European call centres. European Journal of Industrial Relations, 15(4), 349-371. https://doi.org/10.1177/0959680109344366
  • Doellgast, Virginia (2009). Still a coordinated model? Market liberalization and the transformation of employment relations in the German telecommunications industry. Industrial and Labor Relations Review, 63(1), 3-23.
  • Doellgast, Virginia, Holtgrewe, Ursula, Deery, Stephen (2009). The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces. Industrial and Labor Relations Review, 62(4), 489-509.
  • Doellgast, Virginia (2008). National industrial relations and local bargaining power in the US and German telecommunications industries. European Journal of Industrial Relations, 14(3), 265-287. https://doi.org/10.1177/0959680108094135
  • Doellgast, Virginia, Nohara, Hiroatsu, Tchobanian, Robert (2008-05-01 - 2008-05-02) Collective bargaining and the restructuring of service work in the French and German telecommunications industries [Paper]. Alfred P. Sloan Foundation Industry Studies Annual Conference, Boston MA, United States, USA.
  • Doellgast, Virginia (2008). Book review: Holtgrewe, Ursula 'flexible menschen in flexiblen organisationen: bedingungen und möglichkeiten kreativen und innovativen handelns' and Matuschek, Ingo; Arnold, Katrin and Voss, G. Günter: 'subjektivierte taylorisierung: organisation und praxis medienvermittelter dienstleistungsarbeit'. Work, Employment and Society, 22(1), 181-184. https://doi.org/10.1177/0950017007087423
  • Doellgast, Virginia (2008). Collective bargaining and high involvement management in comparative perspective: evidence from US and German call centers. Industrial Relations: a Journal of Economy and Society, 47(2), 284-319. https://doi.org/10.1111/j.1468-232X.2008.00521.x
  • Doellgast, Virginia, Greer, Ian (2007). Vertical disintegration and the disorganization of German industrial relations. British Journal of Industrial Relations, 45(1), 55-76. https://doi.org/10.1111/j.1467-8543.2007.00602.x
  • Doellgast, Virginia (2006). Book review: Mary L. Gatta and Kevin P. McCabe: 'not just getting by: the new era of flexible workforce development'. (Lexington Books, 2005, ISBN: 9780739111543). Equal Opportunities International, 25(6), 478-480.
  • Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2006). ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. Cornell University.
  • Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2006). Service management and employment systems in US and Indian call centers. In Collins, S. M. & Brainard, L. (Eds.), Brookings Trade Forum 2005: Offshoring White-Collar Work (pp. 335-372). Brookings Institution. Press.
  • Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji, Nopany, Mudit, Nopany, Priti, da Costa, Anil (2005). The Indian call center industry: national benchmarking report strategy, HR practices, and performance. (Working paper series 05-07). Centre for Advanced Human Resource Studies, Cornell University.
  • Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2005). Service management and employment systems in U.S. and Indian call centers. (Working paper series 05-12). Centre for Advanced Human Resource Studies, Cornell University.
  • Doellgast, Virginia (2005). Book review: trade unions in Europe: meeting the challenge. Labour/Le Travail, 56, 349-351.
  • Doellgast, Virginia, Batt, Rosemary (2005). Groups, teams, and the division of labour: interdisciplinary perspectives on the organization of work. In Ackroyd, S., Batt, R., Thompson, P. & Tolbert, P. S. (Eds.), The Oxford Handbook of Work and Organization (pp. 138-156). Oxford University Press.
  • Doellgast, Virginia (2005). Regulating the flexible workplace: union strategies toward call center outsourcing in the United States and Germany - Die Regulation von Flexibilität am Arbeitsplatz: Gewerkschaftliche Strategien beim Outsourcing von Call-Centern in den Vereinigten Staaten und in Deutschland. In Schütz, A., Habscheid, S., Holly, W., Krems, J. & Voss, G. G. (Eds.), Befunde Aus Den Bereichen Arbeit, Lernen und Freizeit (pp. 108-119). Pabst-Verlag.
  • Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2005). U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. (Working paper series 05-06). Centre for Advanced Human Resource Studies, Cornell University.
  • Doellgast, Virginia (2004). Book review: Immer anschluss unter diese nummer: rationalisierte dienstleistung und subjektivierte arbeit in call centern. Kommunikation@Gesellschaft, 5(1).
  • Batt, Rosemary, Doellgast, Virginia (2002). Organizational performance in services. In Holman, D., Wall, T. D., Clegg, C. W., Sparrow, P. & Howard, A. (Eds.), The New Workplace: a Guide to the Human Impact of Modern Working Practices (pp. 219-239). John Wiley & Sons.
    • Public
  • Doellgast, Virginia, Bellego, Maxime, Pannini, Elisa (2020). After the social crisis: the transformation of employment relations at France Télécom. Socio-Economic Review, https://doi.org/10.1093/ser/mwaa006 picture_as_pdf
  • Doellgast, Virginia, Marsden, David (2019). Institutions as constraints and resources: explaining cross-national divergence in performance management. Human Resource Management Journal, 29(2), 199 - 216. https://doi.org/10.1111/1748-8583.12214 picture_as_pdf