LSE creators

Number of items: 81.
LSE
  • Reader, Tom W., Gillespie, Alex (2014). Using hospital complaints to improve patient safety.
    • Law School
  • Noort, Mark C., Reader, Tom W., Gillespie, Alex (2021). Cockpit voice recorder transcript data: capturing safety voice and safety listening during historic aviation accidents. Data In Brief, 39, https://doi.org/10.1016/j.dib.2021.107602 picture_as_pdf
    • Management
  • Soane, Emma, Flin, Rhona, Macrae, Carl, Reader, Tom (2025). Editorial: organizational risk and the COVID-19 pandemic. Journal of Occupational and Organizational Psychology, 98(1). https://doi.org/10.1111/joop.12460 picture_as_pdf
  • Soane, Emma, Flin, Rhona, Mcrae, Carl, Reader, Tom W. (2025). Risk, the COVID-19 pandemic, and organisations: extending, repurposing, and developing theory. Journal of Occupational and Organizational Psychology, 98(1). https://doi.org/10.1111/joop.12461 picture_as_pdf
  • Soane, Emma, Flin, Rhona, Mcrae, Carl, Reader, Tom W. (2021). Call for papers: organizational risk and the COVID-19 pandemic. Journal of Occupational and Organizational Psychology, 94(4), 924 - 924. https://doi.org/10.1111/joop.12366 picture_as_pdf
    • Methodology
  • Gillespie, Alex, Reader, Tom W., Cornish, Flora, Campbell, Catherine (2014). Beyond ideal speech situations: adapting to communication asymmetries in healthcare. Journal of Health Psychology, 19(1), 72-78. https://doi.org/10.1177/1359105313500251
  • Howarth, Caroline, Campbell, Catherine, Cornish, Flora, Franks, Bradley, Garcia-Lorenzo, Lucia, Gillespie, Alex, Gleibs, Ilka H., Goncalves-Portelinha, I., Jovchelovitch, Sandra & Lahlou, Saadi et al (2013). Insights from societal psychology: a contextual politics of societal change. Journal of Social and Political Psychology, 1(1), 364-384. https://doi.org/10.5964/jspp.v1i1.64
    • Psychological and Behavioural Science
  • Reader, Tom W, Gillespie, Alex (2026). The active patient: voicing and correcting behaviors by patients and families to ensure safety in healthcare organizations. Safety Science, 193, https://doi.org/10.1016/j.ssci.2025.107026 picture_as_pdf
  • Pandolfo, Alyssa, Reader, Tom W., Gillespie, Alex (2025). The Ecological Assessment of Responses to Speaking-up tool — development and reliability testing of a method for coding safety listening behavior in naturalistic conversations. Frontiers in Public Health, 13, https://doi.org/10.3389/fpubh.2025.1652250 picture_as_pdf
  • Pandolfo, Alyssa, Reader, Tom W., Gillespie, Alex (2025). Safety listening in high-risk situations: a qualitative analysis of responses to safety voice in aviation. Risk Analysis, 45(11), 3700 - 3723. https://doi.org/10.1111/risa.70106 picture_as_pdf
  • Reader, Tom W (2025). Learning from healthcare complaints: challenges and opportunities. BMJ Quality & Safety, https://doi.org/10.1136/bmjqs-2025-019081 picture_as_pdf
  • Sabherwal, Anandita, Shreedhar, Ganga, Reader, Tom W. (2025). Cultural shift for pro-environmental behavioural change: developing and validating the Environmental Culture in Organisations (ECO) scale. Journal of Environmental Psychology, 104, https://doi.org/10.1016/j.jenvp.2025.102597 picture_as_pdf
  • Chesterfield, Alexandra, Reader, Tom W., Gillespie, Alex (2025). Cultural capture among regulators: a systematic review. Regulation and Governance, https://doi.org/10.1111/rego.70040 picture_as_pdf
  • Gillespie, Alex, Reader, Tom (2025). The complaint handler’s bind: how organisational constraints lead to defensive responses to criticism. PLOS ONE, 20(6). https://doi.org/10.1371/journal.pone.0325185 picture_as_pdf
  • Soane, Emma, Flin, Rhona, Macrae, Carl, Reader, Tom (2025). Editorial: organizational risk and the COVID-19 pandemic. Journal of Occupational and Organizational Psychology, 98(1). https://doi.org/10.1111/joop.12460 picture_as_pdf
  • Soane, Emma, Flin, Rhona, Mcrae, Carl, Reader, Tom W. (2025). Risk, the COVID-19 pandemic, and organisations: extending, repurposing, and developing theory. Journal of Occupational and Organizational Psychology, 98(1). https://doi.org/10.1111/joop.12461 picture_as_pdf
  • Pandolfo, Alyssa, Reader, Tom W., Gillespie, Alex (2025). Safety listening in organizations: an integrated conceptual review. Organizational Psychology Review, 15(1), 93 - 124. https://doi.org/10.1177/20413866241245276 picture_as_pdf
  • Bunt, Hannah, Goddard, Alex, Reader, Tom W., Gillespie, Alex (2025). Validating the use of large language models for psychological text classification. Frontiers in Social Psychology, 3, https://doi.org/10.3389/frsps.2025.1460277 picture_as_pdf
  • Hald, Julie, Gillespie, Alex, Reader, Tom W. (2025). Problems in dealing with problems: how breakdowns in corrective culture lead to institutional failure. British Journal of Management, 36(1), 73-90. https://doi.org/10.1111/1467-8551.12828 picture_as_pdf
  • Reader, Tom W., Gillespie, Alex (2024). Target pressure and corporate scandals: a natural language processing investigation of how organizational culture underlies institutional failures. European Journal of Work and Organizational Psychology, 33(6), 855 - 867. https://doi.org/10.1080/1359432X.2024.2398181 picture_as_pdf
  • Hald, E. Julie, Gillespie, Alex, Reader, Tom W. (2023). It depends who you ask: divergences in staff and external stakeholder narratives about the causes of a healthcare failure. Journal of Contingencies and Crisis Management, 31(4), 752 - 766. https://doi.org/10.1111/1468-5973.12478 picture_as_pdf
  • O’Dowd, Emily, Lydon, Sinéad, Rudland, Chris, Gillespie, Alex, Ahern, Elaine, Ward, Marie E., Kane, Maria, Reader, Tom, O’Connor, Paul (2023). Using a stakeholder co-design approach to develop interventions for quality improvement based on patient complaints. International Journal of Healthcare Management, https://doi.org/10.1080/20479700.2023.2188717 picture_as_pdf
  • Reader, Tom W., Katz-Navon, Tal, Grote, Gudela (2023). Safety Science in the new age of work. Safety Science, 158, https://doi.org/10.1016/j.ssci.2022.105970
  • Reader, Tom W., Gillespie, Alex (2023). Developing a battery of measures for unobtrusive indicators of organisational culture: a research note. Journal of Risk Research, 26(1), 1 - 18. https://doi.org/10.1080/13669877.2022.2108116 picture_as_pdf
  • Bell, Sigall K., Bourgeois, Fabienne, Dong, Joe, Gillespie, Alex, Ngo, Long H., Reader, Tom W., Thomas, Eric J., DesRoches, Catherine M. (2022). Patient identification of diagnostic safety blindspots and participation in “good catches” through shared visit notes. Milbank Quarterly, 100(4), 1121 - 1165. https://doi.org/10.1111/1468-0009.12593 picture_as_pdf
  • Van Dael, J, Reader, Tom W., Gillespie, Alex, Freise, Lisa, Darzi, Ara, Mayer, Erik K. (2022). Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study. Journal of the Royal Society of Medicine, 115(10), 390 - 398. https://doi.org/10.1177/01410768221098247 picture_as_pdf
  • Gillespie, Alex, Reader, Tom W. (2022). Online patient feedback as a safety valve: an automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis, https://doi.org/10.1111/risa.14002 picture_as_pdf
  • Reader, Tom W. (2 August 2022) Measuring and improving safety culture in the aviation industry. LSE Business Review. picture_as_pdf
  • Reader, Tom W. (2022). Stakeholder safety communication: patient and family reports on safety risks in hospitals. Journal of Risk Research, 25(7), 807-824. https://doi.org/10.1080/13669877.2022.2061036 picture_as_pdf
  • Gillespie, Alex, Reader, Tom W. (11 July 2022) Analysing and learning from healthcare complaints. LSE Business Review. picture_as_pdf
  • O'dowd, Emily, Lydon, Sin Eád, Lambe, Kathryn, Vellinga, Akke, Rudland, Chris, Ahern, Elaine, Hilton, Aoife, Ward, Marie E., Kane, Maria & Reader, Tom et al (2022). An analysis of complaints about hospital care in the Republic of Ireland. International Journal for Quality in Health Care, 34(2). https://doi.org/10.1093/intqhc/mzac037 picture_as_pdf
  • Pandolfo, Alyssa M., Horne, Robert, Jani, Yogini, Reader, Tom W., Bidad, Natalie, Brealey, David, Enne, Virve I., Livermore, David M., Gant, Vanya, Brett, Stephen J. (2022). Understanding decisions about antibiotic prescribing in ICU: an application of the Necessity Concerns Framework. BMJ Quality and Safety, 31(3), 199 - 210. https://doi.org/10.1136/bmjqs-2020-012479 picture_as_pdf
  • Van Dael, Jackie, Gillespie, Alex, Reader, Tom, Smalley, Katelyn, Papadimitriou, Dimitri, Glampson, Ben, Marshall, Daniel, Mayer, Erik (2022). Getting the whole story: integrating patient complaints and staff reports of unsafe care. Journal of Health Services Research and Policy, 27(1), 41 - 49. https://doi.org/10.1177/13558196211029323 picture_as_pdf
  • Soane, Emma, Flin, Rhona, Mcrae, Carl, Reader, Tom W. (2021). Call for papers: organizational risk and the COVID-19 pandemic. Journal of Occupational and Organizational Psychology, 94(4), 924 - 924. https://doi.org/10.1111/joop.12366 picture_as_pdf
  • Noort, Mark C., Reader, Tom W., Gillespie, Alex (2021). Cockpit voice recorder transcript data: capturing safety voice and safety listening during historic aviation accidents. Data In Brief, 39, https://doi.org/10.1016/j.dib.2021.107602 picture_as_pdf
  • Hald, Julie, Gillespie, Alex, Reader, Tom W. (2021). Causal and corrective organisational culture: a systematic review of case studies of institutional failure. Journal of Business Ethics, 174(2), 457 - 483. https://doi.org/10.1007/s10551-020-04620-3 picture_as_pdf
  • Grailey, K. E., Murray, E., Reader, T., Brett, S. J. (2021). The presence and potential impact of psychological safety in the healthcare setting: an evidence synthesis. BMC Health Services Research, 21(1). https://doi.org/10.1186/s12913-021-06740-6 picture_as_pdf
  • Noort, Mark C., Reader, Tom W., Gillespie, Alex (2021). Sounds of silence: data for analysing muted safety voice in speech. Data In Brief, 37, https://doi.org/10.1016/j.dib.2021.107186 picture_as_pdf
  • Noort, Mark C., Reader, Tom W., Gillespie, Alex (2021). The sounds of safety silence: interventions and temporal patterns unmute unique safety voice content in speech. Safety Science, 140, https://doi.org/10.1016/j.ssci.2021.105289 picture_as_pdf
  • Noort, Mark C., Reader, Tom W., Gillespie, Alex (2021). Safety voice and safety listening during aviation accidents: cockpit voice recordings reveal that speaking-up to power is not enough. Safety Science, 139, https://doi.org/10.1016/j.ssci.2021.105260 picture_as_pdf
  • Pandolfo, Alyssa M., Horne, Robert, Jani, Yogini, Reader, Tom W., Bidad, Natalie, Brealey, David, Enne, Virve I., Livermore, David M., Gant, Vanya & Brett, Stephen J. et al (2021). Intensivists’ beliefs about rapid multiplex molecular diagnostic testing and its potential role in improving prescribing decisions and antimicrobial stewardship: a qualitative study. Antimicrobial Resistance & Infection Control, 10(1). https://doi.org/10.1186/s13756-021-00961-4 picture_as_pdf
  • Reader, Tom W., Dayal, Ria, Brett, Stephen J. (2020). At the end: a vignette-based investigation of strategies for managing end-of-life decisions in the intensive care unit. Journal of the Intensive Care Society, https://doi.org/10.1177/1751143720954723 picture_as_pdf
  • Reader, Tom W., Gillespie, Alex, Hald, Julie, Patterson, Megan (2020). Unobtrusive indicators of culture for organizations: a systematic review. European Journal of Work and Organizational Psychology, 29(5), 633-649. https://doi.org/10.1080/1359432X.2020.1764536 picture_as_pdf
  • Van Dael, Jackie, Reader, Tom W., Gillespie, Alex, Neves, Ana Luisa, Darzi, Ara, Mayer, Erik K. (2020). Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights. BMJ Quality & Safety, 29(8), 684 - 695. https://doi.org/10.1136/bmjqs-2019-009704 picture_as_pdf
  • Gillespie, Alex, Reader, Tom W. (2020). Identifying and encouraging high-quality healthcare: an analysis of the content and aims of patient letters of compliment. BMJ Quality & Safety, https://doi.org/10.1136/bmjqs-2019-010077 picture_as_pdf
  • Reader, Tom W., Gillespie, Alex (2020). Stakeholders in safety: patient reports on unsafe clinical behaviors distinguish hospital mortality rates. Journal of Applied Psychology, 0(0), 1-14. https://doi.org/10.1037/apl0000507 picture_as_pdf
  • Noort, Mark C., Reader, Tom W., Gillespie, Alex (2019). Speaking up to prevent harm: a systematic review of the safety voice literature. Safety Science, 117, 375-387. https://doi.org/10.1016/j.ssci.2019.04.039 picture_as_pdf
  • Noort, Mark C., Reader, Tom W., Gillespie, Alex (2019). Walking the plank: an experimental paradigm to investigate safety voice. Frontiers in Psychology, 10, https://doi.org/10.3389/fpsyg.2019.00668 picture_as_pdf
  • Tear, Morgan J., Reader, Tom W., Shorrock, Steven, Kirwan, Barry (2018). Safety culture and power: interactions between perceptions of safety culture, organisational hierarchy, and national culture. Safety Science, https://doi.org/10.1016/j.ssci.2018.10.014 picture_as_pdf
  • Gillespie, Alex, Reader, Tom W. (2018). Patient-centered insights: using health care complaints to reveal hot spots and blind spots in quality and safety. The Milbank Quarterly, 96(3), 530 - 567. https://doi.org/10.1111/1468-0009.12338
  • Leaver, Meghan, Griffiths, Alex, Reader, Tom W. (2018). Near misses in financial trading: skills for capturing and averting error. Human Factors, 60(5), 640-657. https://doi.org/10.1177/0018720818769598
  • Reader, Tom W. (2018). Impossible decision? An investigation of risk trade-offs in the intensive care unit. Ergonomics, 1-12. https://doi.org/10.1080/00140139.2017.1301573
  • Reader, Tom W., Mearns, Kathryn, Lopes, Claudia, Kuha, Jouni (2017). Organizational support for the workforce and employee safety citizenship behaviors: a social exchange relationship. Human Relations, 70(3), 362-385. https://doi.org/10.1177/0018726716655863
  • Leaver, Meghan, Reader, Tom W. (2017). Safety culture in financial trading: an analysis of trading misconduct investigations. Journal of Business Ethics, https://doi.org/10.1007/s10551-017-3463-0
  • Gillespie, Alex, Reader, Tom W. (2017). Investigating organisational culture from the ‘outside’, and implications for investing.
  • Leaver, Meghan, Reader, Tom W. (2016). Human factors in financial trading: an analysis of trading incidents. Human Factors, 58(6), 814-832. https://doi.org/10.1177/0018720816644872
  • Noort, Mark C., Reader, Tom W., Shorrock, Steven, Kirwan, Barry (2016). The relationship between national culture and safety culture: implications for international safety culture assessments. Journal of Occupational and Organizational Psychology, 89(3), 515 - 538. https://doi.org/10.1111/joop.12139
  • Gillespie, Alex, Reader, Tom W. (2016). The healthcare complaints analysis tool: development and reliability testing of a method for service monitoring and organisational learning. BMJ Quality & Safety, 25(12), 937-946. https://doi.org/10.1136/bmjqs-2015-004596
  • Leaver, Meghan, Reader, Tom W. (2016). Non-technical skills for managing risk and performance in financial trading. Journal of Risk Research, 19(6), 687-721. https://doi.org/10.1080/13669877.2014.1003319
  • Kapur, Narinder, Parand, Anam, Soukup, Tayana, Reader, Tom W., Sevdalis, Nick (2015). Aviation and healthcare: a comparative review with implications for patient safety. JRSM Open, 7(1). https://doi.org/10.1177/2054270415616548
  • Reader, Tom W., Noort, Mark C., Shorrock, Steven, Kirwan, Barry (2015). Safety sans frontières: an international safety culture model. Risk Analysis, 35(5), 770-789. https://doi.org/10.1111/risa.12327
  • Heasman, Brett, Reader, Tom W. (2015). What can acute medicine learn from qualitative methods? Current Opinion in Critical Care, 21(5), 460-466. https://doi.org/10.1097/MCC.0000000000000234
  • Reader, Tom W., Gillespie, Alex, Roberts, Jane (2014). Patient complaints in healthcare systems: a systematic review and coding taxonomy. BMJ Quality & Safety, 23(8), 678-689. https://doi.org/10.1136/bmjqs-2013-002437
  • Gillespie, Alex, Reader, Tom W., Cornish, Flora, Campbell, Catherine (2014). Beyond ideal speech situations: adapting to communication asymmetries in healthcare. Journal of Health Psychology, 19(1), 72-78. https://doi.org/10.1177/1359105313500251
  • Reader, Tom W., Gillespie, Alex, Mannell, Jenevieve Claire (2014). Patient neglect in 21st century health-care institutions: a community health psychology perspective. Journal of Health Psychology, 19(1), 137-148. https://doi.org/10.1177/1359105313500256
  • Reader, Tom W., O'Connor, Paul (2014). The deepwater horizon explosion: non-technical skills, safety culture, and system complexity. Journal of Risk Research, 17(3), 405-424. https://doi.org/10.1080/13669877.2013.815652
  • Reader, Tom W., Voyer, Benjamin G. (2013). The self‐construal of nurses and doctors: beliefs on interdependence and independence in the care of older people. Journal of Advanced Nursing, 69(12), 2696-2706. https://doi.org/10.1111/jan.12157
  • Mearns, Kathryn, Kirwan, Barry, Reader, Tom W., Jackson, Jeanette, Kennedy, Richard, Gordon, Rachael (2013). Corrigendum to ‘development of a methodology for understanding and enhancing safety culture in air traffic management’ [Safety Sci. 53 (2013) 123–133]. Safety Science, 57, p. 352. https://doi.org/10.1016/j.ssci.2013.01.015
  • Mearns, Kathryn, Kirwan, Barry, Reader, Tom W., Jackson, Jeanette, Kennedy, Richard, Gordon, Rachael (2013). Development of a methodology for understanding and enhancing safety culture in Air Traffic Management. Safety Science, 53, 123-133. https://doi.org/10.1016/j.ssci.2012.09.001
  • Howarth, Caroline, Campbell, Catherine, Cornish, Flora, Franks, Bradley, Garcia-Lorenzo, Lucia, Gillespie, Alex, Gleibs, Ilka H., Goncalves-Portelinha, I., Jovchelovitch, Sandra & Lahlou, Saadi et al (2013). Insights from societal psychology: a contextual politics of societal change. Journal of Social and Political Psychology, 1(1), 364-384. https://doi.org/10.5964/jspp.v1i1.64
  • Reader, Tom W., Gillespie, Alex (2013). Patient neglect in healthcare institutions: a systematic review and conceptual model. BMC Health Services Research, 13(156). https://doi.org/10.1186/1472-6963-13-156
  • Reader, Tom W., Cuthbertson, Brian H. (2012). Challenges in using high-fidelity simulation to improve learning and patient safety. Resuscitation, 83(11), 1317-1318. https://doi.org/10.1016/j.resuscitation.2012.08.004
  • Reader, Tom W., Cuthbertson, Brian H. (2011). Teamwork and team training in the ICU: where do the similarities with aviation end? Critical Care Medicine, 15(6), p. 313. https://doi.org/10.1186/cc10353
  • Reader, T. W. (2011). Learning through high-fidelity anaesthetic simulation: the role of episodic memory. British Journal of Anaesthesia, 107(4), 483-487. https://doi.org/10.1093/bja/aer256
  • O'Connor, P., Reader, Tom W., Salas, E., Yule, S., Sundt, T., Musson, D., Wiegmann, D. (2011-09-19 - 2011-09-23) Techniques for improving the performance of healthcare teams: learning from aviation and other HROs [Paper]. 55th Human Factors and Ergonomics Society Annual Meeting, NV, United States, USA.
  • Reader, Tom W., Flin, Rhona, Cuthbertson, Brian H. (2011). Team leadership in the intensive care unit: the perspective of specialists. Critical Care Medicine, 39(7), 1683-1691. https://doi.org/10.1097/CCM.0b013e318218a4c7
  • Reader, Tom W., Flin, Rhona, Mearns, Kathryn, Cuthbertson, Brian H. (2011). Team situation awareness and the anticipation of patient progress during ICU rounds. BMJ Quality & Safety, 20(12), 1035-1042. https://doi.org/10.1136/bmjqs.2010.048561
  • Reader, Tom W., Flin, Rhona, Mearns, Kathryn, Cuthbertson, Brian H. (2009). Developing a team performance framework for the intensive care unit. Critical Care Medicine, 37(5), 1787-1793. https://doi.org/10.1097/CCM.0b013e31819f0451
  • Mearns, Kathryn, Reader, Tom W. (2009). Measuring support for health in offshore environments. In Karsh, Ben-Tzion (Ed.), Ergonomics and Health Aspects of Work With Computers: Proceedings of the International Conference on Ergonomics and Health Aspec (pp. 61-69). Springer Berlin / Heidelberg. https://doi.org/10.1007/978-3-642-02731-4_8
  • Mearns, Kathryn, Reader, Tom W. (2008). Organisational support and safety outcomes in the oil and gas industry: an uninvestigated relationship. Safety Science, 46(3), 388-397. https://doi.org/10.1016/j.ssci.2007.05.002
  • Reader, Tom W., Cuthbertson, Brian H., Decruyenaere, Johan (2008). Burnout in the ICU: potential consequences for staff and patient well-being. Intensive Care Medicine, 34(1), 4-6. https://doi.org/10.1007/s00134-007-0908-4
  • Reader, Tom W., Flin, Rhona, Mearns, Kathryn, Cuthbertson, Brian H. (2008). Communication and the perceived involvement of team members during the ICU morning round. Proceedings of the Human Factors and Ergonomics Society, 52(12), 830-834.
  • Reader, Tom W., Flin, Rhona, Cuthbertson, Brian H. (2008). Factors affecting team communication in the intensive care unit. In Nemeth, Christopher P. (Ed.), Improving Healthcare Team Communication: Building on Lessons From Aviation and Aerospace (pp. 117-134). Ashgate Dartmouth.
  • Reader, Tom W., Flin, Rhona, Cuthbertson, Brian H. (2007). Communication skills and error in the intensive care unit. Current Opinions in Critical Care, 13(6), 732-736. https://doi.org/10.1097/MCC.0b013e3282f1bb0e
  • Reader, Tom W., Flin, R., Mearns, Kathryn, Cuthbertson, Brian H. (2007). Interdisciplinary communication in the intensive care unit. British Journal of Anaesthesia, 98(3), 347-352. https://doi.org/10.1093/bja/ael372
  • Reader, Tom W., Flin, R, Lauche, K., Cuthbertson, Brian H. (2006). Non-technical skills in the intensive care unit. British Journal of Anaesthesia, 96(5), 551-559. https://doi.org/10.1093/bja/ael067
  • Mearns, Kathryn, Hope, Lorraine, Reader, Tom W. (2006). Health and well-being in the offshore environment: the role of the organisational support. (Research report series 376). Health and Safety Executive.