Items where Author is "Willcocks, Leslie P."

Number of items: 188.
  • Achieving step-change in outsourcing maturity: toward collaborative innovation. Whitley, Edgar A. and Willcocks, Leslie P.
  • Advances in global sourcing: models, governance, and relationships: 7th global sourcing workshop 2013 Val d'Isère, France, March 11-14, 2013 revised selected papers. Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P.
  • Analysing IT outsourcing decisions in the context of size, interdependency and risk. Willcocks, Leslie P. and Currie, W.
  • Application service provision: risk assessment and mitigation. Kern, Thomas and Willcocks, Leslie P. and Lacity, Mary
  • Austerity will lead to further government outsourcing, but key lessons need to be learnt to avoid the mistakes of the past. Willcocks, Leslie P.
  • BPO as enterprise partnership: the BAE-Xchanging transformation strategy for HR procurement. Lacity, M. and Willcocks, Leslie P. and Feeny, D.
  • Before, during, and after face-to-face meetings: lifecycle of social ties in globally distributed teams. Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P.
  • Best of breed versus bundled services. Willcocks, Leslie P. and Oshri, Ilan and Hindle, John
  • Beyond BRIC: offshoring in non-BRIC countries: Egypt – a new growth market: an LSE Outsourcing Unit report January 2009. Willcocks, Leslie P. and Griffiths, Catherine and Kotlarsky, Julia
  • Beyond the IT productivity paradox: assessment issues. Willcocks, Leslie P. and Lester, Stephanie
  • Beyond transaction cost economics: towards an endogenous theory of information technology outsourcing. Lacity, Mary and Willcocks, Leslie P. and Khan, Shaji
  • Building a platform for e-business: business and technology choices. Willcocks, Leslie P. and Sauer, C.
  • Business automation in investment banking:fast forward…. or not? Willcocks, Leslie P. and Craig, Andrew picture_as_pdf
  • Business continuity management part 1: from risk to resilience. Gozman, Daniel and Willcocks, Leslie P. and Craig, Andrew
  • Business continuity management part 2: cases and lessons. Gozman, Daniel and Willcocks, Leslie P. and Craig, Andrew
  • Business process outsourcing studies: a critical review and research directions. Lacity, Mary C. and Solomon, Stan and Yan, Aihua and Willcocks, Leslie P.
  • Business process outsourcing, knowledge and innovation - a study of enterprise partnership. Feeny, David and Willcocks, Leslie P. and Lacity, Mary
  • Businesses will increasingly use robots to deal with theexplosion of data. Willcocks, Leslie P. and Lacity, Mary C.
  • The CEO guide to selecting effective suppliers. Willcocks, Leslie P. and Cullen, Sara and Lacity, Mary
  • The CEO role in delivering strategic advantage. Willcocks, Leslie P. and Cullen, Sara
  • Capabilities – the neglected role of middle management in outsourcing and offshoring. Willcocks, Leslie P. and Griffiths, Catherine
  • Case research in global software projects: coordinating through knowledge. Kotlarsky, Julia and Van Fenema, Paul C. and Willcocks, Leslie P.
  • Cloud and the future of business: from costs to innovation: part five: management. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cloud and the future of business: from costs to innovation: part four: innovation. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cloud and the future of business: from costs to innovation: part one: promise. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cloud and the future of business: from costs to innovation: part three: impact. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cloud and the future of business: from costs to innovation: part two: challenges. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cloud computing as innovation: studying diffusion. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cloud computing as innovation: studying diffusion. In advances in global sourcing: models, governance and relationships. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cloud on the landscape - promises and challenges. Venters, Will and Whitley, Edgar A. and Willcocks, Leslie P. and Hindle, John
  • Cloud sourcing and innovation: slow train coming? A composite research study. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Cognitive automation as part of Deakin University’s digital strategy. Scheepers, Rens and Lacity, Mary C. and Willcocks, Leslie P.
  • Cognitive automation at Zurich Insurance. Willcocks, Leslie P. and Gunkel, G. and Lacity, Mary
  • Computerising work: people, systems design and workplace relations. Willcocks, Leslie P. and Mason, David
  • Computerising: lessons from the DHSS pensions strike. Willcocks, Leslie P. and Mason, David
  • Conflict resolution in business services outsourcing relationships. Lacity, Mary and Willcocks, Leslie P.
  • Contract, control and 'presentation' in IT outsourcing: research in thirteen organizations. Willcocks, Leslie P. and Kern, Thomas
  • Covid-19 may exacerbate the digital divide among businesses. Willcocks, Leslie P. picture_as_pdf
  • The Covid-19 pandemic shines a spotlight on the systemic risk to global business. Willcocks, Leslie P. picture_as_pdf
  • Covid-19:business must get ready for the new abnormal. Willcocks, Leslie P. picture_as_pdf
  • Critical realism in information systems research. Mingers, John and Mutch, A. and Willcocks, Leslie P.
  • Cybernomics and IT productivity: not business as usual. Willcocks, Leslie P. and Lester, Stephanie and Graeser, Valerie
  • Delivering IT and e-business value. Willcocks, Leslie P. and Graeser, Valerie
  • Developing a knowledge-based perspective on coordination: the case of global software projects. Kotlarsky, Julia and Van Fenema, Paul C. and Willcocks, Leslie P.
  • Developing the information and knowledge agenda in information systems: insights from philosophy. Willcocks, Leslie P. and Whitley, Edgar A.
  • Digital transformation is difficult. Which technologies to bet on? Willcocks, Leslie P. picture_as_pdf
  • Digitisation, ‘big data’ and the transformation of accounting information. Bhimani, Alnoor and Willcocks, Leslie P.
  • Does Domberger's theory of 'the contracting organization' explain why organizations outsource IT and the levels of satisfaction achieved? Seddon, Peter B and Cullen, Sara and Willcocks, Leslie P.
  • E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations. Cordella, Antonio and Willcocks, Leslie P.
  • Establishing the business of the future: the role of organizational architecture and information technologies. Sauer, Chris and Willcocks, Leslie P.
  • Evaluating the outcomes of information systems plans. Willcocks, Leslie P.
  • Evolving IS capabilities to leverage the external IT services market. Willcocks, Leslie P. and Reynolds, Peter and Feeny, David
  • Expertise management in a distributed context: the case of offshore IT outsourcing. Willcocks, Leslie P. and Oshri, Ilan and Kotlarsky, Julia
  • Exploring ASP as sourcing strategy: theoretical perspectives, propositions for practice. Kern, Thomas and Kreijger, Jeroen and Willcocks, Leslie P.
  • Exploring relationships in IT outsourcing: the interaction approach. Kern, Thomas and Willcocks, Leslie P.
  • Eye of the market 1 - the London insurance market: modernisation or muddle? Willcocks, Leslie P.
  • Eye of the market 2 - social capital: the London insurance market's secret weapon? Willcocks, Leslie P.
  • Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract. Lioliou, Eleni and Zimmermann, Angelika and Willcocks, Leslie P. and Gao, Lan
  • Global IT outsourcing: search for business advantage. Willcocks, Leslie P. and Lacity, Mary
  • Global business management foundations. Willcocks, Leslie P.
  • Global outsourcing discourse: exploring modes of IT governance. Lioliou, Eleni and Willcocks, Leslie P.
  • Global outsourcing of back office services: lessons, trends and enduring challenges. Lacity, Mary and Willcocks, Leslie P. and Rottman, J
  • Global software development: exploring socialization in strategic distributed projects. Willcocks, Leslie P. and Oshri, Ilan and Kotlarsky, Julia
  • Global sourcing of business and IT services. Willcocks, Leslie P. and Lacity, Mary
  • Global sourcing: recent trends and issues. Oshri, Ilan and Kotlarsky, Julia and Rottman, Joseph W. and Willcocks, Leslie P.
  • Government policy, public value and IT outsourcing: the strategic case of ASPIRE. Cordella, Antonio and Willcocks, Leslie P.
  • How corporations e-source: from business technology projects to value networks. Willcocks, Leslie P. and Plant, Robert
  • How radical was IT-enabled BPR? Evidence on financial and business impacts. Willcocks, Leslie P.
  • How shall we manage our journals in the future: a discussion of Richard T. Watson's proposals at ICIS 2004. Gray, Paul and Lyytinen, Kalle J. and Saunders, Carol S. and Watson, Richard T. and Willcocks, Leslie P. and Zwass, Vladimir
  • ICTs, marketization and bureaucracy in the UK public sector: the ASPIRE contract. Cordella, Antonio and Willcocks, Leslie P.
  • IT and business process outsourcing in Europe, USA and Australia: recent research. Willcocks, Leslie P.
  • IT and business process outsourcing: the knowledge potential. Willcocks, Leslie P. and Hindle, J. and Feeny, David
  • IT and business process outsourcing: the knowledge potential. Willcocks, Leslie P. and Hindle, John and Feeny, David and Lacity, Mary
  • The IT function and robotic process automation. Willcocks, Leslie P. and Lacity, Mary and Craig, Andrew
  • IT outsourcing and core IS capabilities: challenges and lessons at Dupont. Willcocks, Leslie P. and Feeny, David
  • IT outsourcing and rebuilding core capabilities at Commonwealth Bank Australia: case research 1997-2007. Willcocks, Leslie P. and Reynolds, Peter
  • IT outsourcing and the changing shape of the information systems function. Willcocks, Leslie P. and Fitzgerald, Guy
  • IT outsourcing configuration : case research into structural attributes and consequences. Willcocks, Leslie P. and Cullen, Sara and Seddon, Peter B.
  • IT outsourcing configuration : research into defining and designing outsourcing arrangements. Cullen, Sara and Seddon, Peter B. and Willcocks, Leslie P.
  • IT outsourcing myths: too good to be false. Willcocks, Leslie P.
  • IT outsourcing: carving the right strategy. Cullen, Sara and Willcocks, Leslie P.
  • Implementing CRM - from technology to knowledge. Willcocks, Leslie P. and Finnegan, David
  • Implementing core IS capabilities: Feeny–Willcocks IT governance and management framework revisited. Willcocks, Leslie P. and Feeny, David and Olson, Nancy
  • Implementing core IT capabilities. Willcocks, Leslie P. and Feeny, D.
  • In search of IT productivity: assessment issues. Willcocks, Leslie P. and Lester, S.
  • Information systems and outsourcing: studies in theory and practice. Lacity, Mary and Willcocks, Leslie P.
  • Information technology sourcing reflections. Willcocks, Leslie P. and Lacity, Mary
  • Information technology sourcing: fifteen years of learning. Willcocks, Leslie P. and Lacity, Mary and Cullen, S
  • Innovation - step change in outsourcing: towards collaborative innovation. Whitley, Edgar A. and Willcocks, Leslie P.
  • Intelligent IT outsourcing: eight building blocks for success. Willcocks, Leslie P. and Cullen, Sara
  • Internet and the horizontal integration of IT businesses. Francalanci, Chiara and Willcocks, Leslie P. and Kern, Thomas
  • Introduction: the emerging IT outsourcing landscape. Willcocks, Leslie P. and Lacity, Mary C.
  • Investing in information systems: evaluation and management. Willcocks, Leslie P.
  • Knowledge in outsourcing: the missed business opportunity. Willcocks, Leslie P. and Hindle, John and Feeny, David and Lacity, Mary
  • Knowledge issues in the introduction of CRM systems: tacit knowledge, psychological contracts, subcultures and impacts. Finnegan, David and Willcocks, Leslie P.
  • Knowledge sharing issues in the introduction of a new technology. Willcocks, Leslie P. and Finnegan, David
  • Leveraging knowledge through outsourcing: enterprise partnering in the London insurance market. Willcocks, Leslie P. and Hindle, J. and Feeny, D. and Lacity, M.
  • Making IT count: strategy, delivery infrastructure. Willcocks, Leslie P. and Olson, Nancy and Petherbridge, Peter
  • Management and risk issues in major IT projects. Willcocks, Leslie P. and Griffiths, Catherine
  • Managing dispersed expertise in IT offshore outsourcing, lessons from Tata consultancy services. Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P.
  • Managing e-business performance: towards a revised balanced scorecard approach. Plant, Robert and Willcocks, Leslie P. and Olson, Nancy
  • Managing information systems in UK public administration - trends and future prospects. Willcocks, Leslie P.
  • Managing information technology as a strategic resource. Willcocks, Leslie P. and Feeny, D and Islei, G
  • Managing outsourcing: the lifecycle imperative. Cullen, Sara and Seddon, Peter and Willcocks, Leslie P.
  • Managing strategic IT projects: CLASS (a) the Norwich Union experience. Willcocks, Leslie P. and Feeny, D.
  • Managing strategic IT projects: CLASS (b) the IBM experience. Willcocks, Leslie P. and Feeny, D.
  • Mapping the IT outsourcing landscape: review and future directions. Lacity, Mary C. and Khan, Shaji A. and Yan, Aihua and Willcocks, Leslie P.
  • Measuring organizational IS effectiveness: an overview and update of senior management perspectives. Seddon, Peter B. and Graeser, Valerie and Willcocks, Leslie P.
  • Michel Foucault in the social study of ICTs: critique and reappraisal. Willcocks, Leslie P.
  • Missing links: building critical social ties for global collaborative work. Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P.
  • Moving to e-business. Sauer, Chris and Willcocks, Leslie P.
  • Moving to the cloud corporation: how to face the challenges and harness the potential of cloud computing. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A.
  • Myth understanding. Willcocks, Leslie P.
  • Netsourcing. Willcocks, Leslie P. and Kern, Thomas and Lacity, Mary
  • Netsourcing: survey and critique. Willcocks, Leslie P. and Lacity, Mary and Kern, T.
  • New technology, human resources and workplace relations. The role of management. Willcocks, Leslie P. and Mason, David
  • Nine keys to world-class business process outsourcing. Lacity, Mary and Willcocks, Leslie P.
  • Nine likely scenarios arising from the growing use of robots. Willcocks, Leslie P. and Lacity, Mary
  • Nine practices for best-in-class BPO performance. Lacity, Mary and Willcocks, Leslie P.
  • Offshore, nearshore, bestshore - are you sure? Willcocks, Leslie P.
  • Offshore, onshore: are you sure? Willcocks, Leslie P.
  • Offshoring – cross cultural strategies. Abbott, Pamela and Zheng, Yingqin and Dhu, Rajesh and Willcocks, Leslie P.
  • Outsourcing IT and e-business. Willcocks, Leslie P.
  • Outsourcing and knowledge: the missed opportunity. Willcocks, Leslie P.
  • Outsourcing and offshoring engineering projects: understanding the value, sourcing models, and coordination practices. Willcocks, Leslie P. and Oshri, Ilan and Kotlarsky, Julia and Rottman, Joseph W.
  • Outsourcing business processes for innovation. Lacity, Mary and Willcocks, Leslie P.
  • Outsourcing, bureaucracy and public value: reappraising the notion of the “contract state”. Cordella, Antonio and Willcocks, Leslie P.
  • Panel: doing and writing up case research: issues and practices. Christiaanse, Ellen and O'Callaghan, Ramon and Whitley, Edgar A. and Willcocks, Leslie P.
  • Pathways to e-business leadership: getting from Bricks to Clicks. Willcocks, Leslie P. and Plant, Robert
  • Pathways to e-business leadership: getting from bricks to clicks. Willcocks, Leslie P. and Plant, Robert
  • Portfolios of control: researching discourses in IT outsourcing. Lioliou, Eleni and Willcocks, Leslie P.
  • Post-merger IT integration: a comparison of two case studies. Seddon, P. B. and Reynolds, Peter and Willcocks, Leslie P.
  • Preface: advanced outsourcing practice: rethinking ITO, BPO and cloud services. Lacity, Mary C. and Willcocks, Leslie P.
  • Projects – managing escalation in IT outsourcing. Kovasznai, Dorottya and Willcocks, Leslie P.
  • Remote working:here to stay? Willcocks, Leslie P. picture_as_pdf
  • Retained capabilities for IT and back-office outsourcing. Willcocks, Leslie P. and Feeny, David
  • Rethinking capabilities and skills in the information systems function. Willcocks, Leslie P. and Feeny, David
  • Risk and ICTS. Willcocks, Leslie P.
  • Robotic process and cognitive automation: the next phase. Lacity, Mary and Willcocks, Leslie P.
  • Robotic process automation and risk mitigation: the definitive guide. Lacity, Mary and Willcocks, Leslie P.
  • Robotic process automation at Telefónica O2. Lacity, Mary and Willcocks, Leslie P. and Craig, Andrew
  • Robotic process automation at Xchanging. Willcocks, Leslie P. and Lacity, Mary and Craig, Andrew
  • Robotic process automation: mature capabilities in the energy sector. Lacity, Mary and Willcocks, Leslie P. and Craig, Andrew
  • Robotizing global financial shared services at Royal DSM. Willcocks, Leslie P. and Lacity, Mary and Craig, Andrew
  • Robust practices from two decades of ITO and BPO research. Lacity, Mary C. and Willcocks, Leslie P. and Solomon, Stan
  • Second wave enterprise resource planning systems: implementing for effectiveness. Willcocks, Leslie P. and Seddon, Peter B and Shanks, Graeme
  • Service automation robots and the future of work. Willcocks, Leslie P. and Lacity, Mary
  • Service automation: cognitive virtual agents at SEB Bank. Lacity, Mary and Willcocks, Leslie P. and Craig, Andrew
  • Shifting to cloud services: current challenges and future opportunities. Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. and Hindle, John
  • Social theory and philosophy for information systems. Willcocks, Leslie P. and Mingers, John
  • Social ties in globally distributed software teams: beyond face-to-face meetings. Kotlarsky, Julia and Oshri, Ilan and Willcocks, Leslie P.
  • Sourcing information technology capability. A decision-making framework. Willcocks, Leslie P. and Lacity, Mary and Feeny, David
  • South Africa’s BPO service advantage: becoming strategic in the global marketplace. Willcocks, Leslie P. and Lacity, Mary and Craig, Andrew
  • Strategic alignment revisited: connecting organisational architecture and IT infrastructure. Sauer, C. and Willcocks, Leslie P.
  • Strategic sourcing of information systems. Willcocks, Leslie P. and Lacity, Mary
  • Strategy development and delivery: dealing with the IT evaluation question. Willcocks, Leslie P.
  • Survey of IT outsourcing experiences in US and UK organizations. Willcocks, Leslie P. and Lacity, Mary
  • Systems analysis, systems design. Willcocks, Leslie P. and Mason, D.
  • Taking the measure of outsourcing providers. Feeny, David and Lacity, Mary and Willcocks, Leslie P.
  • Theory in outsourcing: the new challenge. Lacity, Mary C. and Khan, Shaji A. and Willcocks, Leslie P.
  • Transforming a back-office function: lessons from BAE Systems' experience with an enterprise partnership. Lacity, Mary and Feeny, David and Willcocks, Leslie P.
  • Transforming a human resource function through outsourcing: the BAE systems - xchanging enterprise partnership. Willcocks, Leslie P. and Lacity, M. and Feeny, D.
  • Transforming human resource processes through outsourcing: enterprise partnership at BAE Systems. Willcocks, Leslie P. and Feeny, David and Lacity, Mary
  • Value-added outsourcing at Lloyd's and BAE Systems. Hindle, John and Willcocks, Leslie P. and Feeny, David and Lacity, Mary
  • What is IT outsourcing success? a multi-dimensional perspective. Willcocks, Leslie P. and Cullen, S. and Seddon, P.
  • What providers say about establishing the outsourcing arrangement. Lacity, Mary C. and Willcocks, Leslie P.
  • What providers say about managing outsourced services. Willcocks, Leslie P. and Lacity, Mary C.
  • The crucial role of middle management in outsourcing. Willcocks, Leslie P. and Griffiths, Catherine
  • A digital catch-22:after the crisis, who’s betting on digital transformation? Willcocks, Leslie P. picture_as_pdf
  • The e-sourcing opportunity: from projects to ASPs and value networks. Willcocks, Leslie P. and Plant, Robert
  • The evolution of the organizational architect. Sauer, Chris and Willcocks, Leslie P.
  • The handbook of global outsourcing and offshoring. Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P.
  • The handbook of global outsourcing and offshoring. Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P.
  • An integrative semiotic framework for information systems: the social, personal and material worlds. Mingers, John and Willcocks, Leslie P.
  • An integrative semiotic methodology for IS research. Mingers, John and Willcocks, Leslie P.
  • The mind or the heart?: it depends on the (definition of) situation. Ciborra, Claudio and Willcocks, Leslie P.
  • A new approach to automating services. Lacity, Mary C. and Willcocks, Leslie P.
  • The outsourcing enterprise: selecting and leveraging supplier capabilities. Willcocks, Leslie P. and Cullen, S. and Lacity, M.
  • The power of relationships. Willcocks, Leslie P. and Cullen, Sara
  • The practice of outsourcing: from information systems to BPO and offshoring. Willcocks, Leslie P. and Lacity, Mary
  • The ranking of top IS journals: a perspective from London School of Economics. Willcocks, Leslie P. and Whitley, Edgar A. and Avgerou, Chrisanthi
  • The relationship advantage: information technologies, sourcing and management. Willcocks, Leslie P. and Kern, Thomas
  • A review of the IT outsourcing empirical literature and future research directions. Lacity, Mary and Khan, Shaji and Yan, Aihua and Willcocks, Leslie P.
  • A review of the IT outsourcing literature: insights for practice. Lacity, Mary C. and Khan, Shaji A. and Willcocks, Leslie P.
  • The sourcing of ebusiness projects: research into practice. Plant, Robert and Willcocks, Leslie P.
  • The twelve supplier capabilities: part I. Lacity, Mary and Willcocks, Leslie P. and Feeny, David
  • The twelve supplier capabilities: part II. Lacity, Mary and Feeny, David and Willcocks, Leslie P.
  • The winner's curse in IT outsourcing: strategies for avoiding relational trauma. Willcocks, Leslie P. and Kern, Thomas and Van Heck, E.