Items where Author is "Reader, Tom"

Item Type No Grouping

Editorial:organizational risk and the COVID-19 pandemic. (2025) Soane, Emma; Flin, Rhona; Macrae, Carl; Reader, Tom picture_as_pdf

Using a stakeholder co-design approach to develop interventions for quality improvement based on patient complaints. (2023) O’Dowd, Emily; Lydon, Sinéad; Rudland, Chris; Gillespie, Alex; Ahern, Elaine; Ward, Marie E.; Kane, Maria; Reader, Tom; O’Connor, Paul picture_as_pdf

An analysis of complaints about hospital care in the Republic of Ireland. (2022) O'dowd, Emily; Lydon, Sin Eád; Lambe, Kathryn; Vellinga, Akke; Rudland, Chris; Ahern, Elaine; Hilton, Aoife; Ward, Marie E.; Kane, Maria; Reader, Tom; Gillespie, Alex; Vaughan, David; Slattery, Dubhfeasa; O'connor, Paul picture_as_pdf

Getting the whole story:integrating patient complaints and staff reports of unsafe care. (2022) Van Dael, Jackie; Gillespie, Alex; Reader, Tom; Smalley, Katelyn; Papadimitriou, Dimitri; Glampson, Ben; Marshall, Daniel; Mayer, Erik picture_as_pdf

The complaint handler’s bind:how organisational constraints lead to defensive responses to criticism. Gillespie, Alex; Reader, Tom picture_as_pdf