Items where Author is "Mayer, Erik K."

Item Type No Grouping

Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study. (2022) Van Dael, J and Reader, Tom W. and Gillespie, Alex and Freise, Lisa and Darzi, Ara and Mayer, Erik K. picture_as_pdf

Learning from complaints in healthcare:a realist review of academic literature, policy evidence and front-line insights. Van Dael, Jackie and Reader, Tom W. and Gillespie, Alex and Neves, Ana Luisa and Darzi, Ara and Mayer, Erik K. picture_as_pdf