Items where Author is "Lacity, Mary C."
Number of items: 12.
Article
Business process outsourcing studies: a critical review and research directions.
Lacity, Mary C. and Solomon, Stan and Yan, Aihua and Willcocks, Leslie P.
Cognitive automation as part of Deakin University’s digital strategy.
Scheepers, Rens and Lacity, Mary C. and Willcocks, Leslie P.
A new approach to automating services.
Lacity, Mary C. and Willcocks, Leslie P.
A review of the IT outsourcing literature: insights for practice.
Lacity, Mary C. and Khan, Shaji A. and Willcocks, Leslie P.
Chapter
Introduction: the emerging IT outsourcing landscape.
Willcocks, Leslie P. and Lacity, Mary C.
Mapping the IT outsourcing landscape: review and future directions.
Lacity, Mary C. and Khan, Shaji A. and Yan, Aihua and Willcocks, Leslie P.
Preface: advanced outsourcing practice: rethinking ITO, BPO and cloud services.
Lacity, Mary C. and Willcocks, Leslie P.
Robust practices from two decades of ITO and BPO research.
Lacity, Mary C. and Willcocks, Leslie P. and Solomon, Stan
Theory in outsourcing: the new challenge.
Lacity, Mary C. and Khan, Shaji A. and Willcocks, Leslie P.
What providers say about establishing the outsourcing arrangement.
Lacity, Mary C. and Willcocks, Leslie P.
What providers say about managing outsourced services.
Willcocks, Leslie P. and Lacity, Mary C.