Items where Author is "Lacity, Mary"
Number of items: 45.
Article
Taking the measure of outsourcing providers. (2005)
Feeny, David; Lacity, Mary; Willcocks, Leslie P.
Application service provision: risk assessment and mitigation.
Kern, Thomas; Willcocks, Leslie P.; Lacity, Mary
Beyond transaction cost economics: towards an endogenous theory of information technology outsourcing.
Lacity, Mary; Willcocks, Leslie P.; Khan, Shaji
Conflict resolution in business services outsourcing relationships.
Lacity, Mary; Willcocks, Leslie P.
Global outsourcing of back office services: lessons, trends and enduring challenges.
Lacity, Mary; Willcocks, Leslie P.; Rottman, J
IT and business process outsourcing: the knowledge potential.
Willcocks, Leslie P.; Hindle, John; Feeny, David; Lacity, Mary
Impact sourcing: employing prison inmates to perform digitally-enabled business services.
Lacity, Mary; Rottman, Joseph W.; Carmetl, Erran
Influencing information systems practice:The action principles approach applied to robotic process and cognitive automation.
Lacity, Mary; Willcocks, Leslie; Gozman, Daniel
Influencing supply chain practice:the action principles approach applied to pandemic risk management.
van Hoek, Remko; Lacity, Mary; Willcocks, Leslie
Information technology sourcing reflections.
Willcocks, Leslie P.; Lacity, Mary
Knowledge in outsourcing: the missed business opportunity.
Willcocks, Leslie P.; Hindle, John; Feeny, David; Lacity, Mary
Netsourcing: survey and critique.
Willcocks, Leslie P.; Lacity, Mary; Kern, T.
Nine practices for best-in-class BPO performance.
Lacity, Mary; Willcocks, Leslie P.
Outsourcing business processes for innovation.
Lacity, Mary; Willcocks, Leslie P.
Robotic process automation: strategic transformation lever for global business services?
Willcocks, Leslie; Lacity, Mary; Craig, Andrew
Transforming a back-office function: lessons from BAE Systems' experience with an enterprise partnership.
Lacity, Mary; Feeny, David; Willcocks, Leslie P.
Value-added outsourcing at Lloyd's and BAE Systems.
Hindle, John; Willcocks, Leslie P.; Feeny, David; Lacity, Mary
A review of the IT outsourcing empirical literature and future research directions.
Lacity, Mary; Khan, Shaji; Yan, Aihua; Willcocks, Leslie P.
Book
Global IT outsourcing: search for business advantage.
Willcocks, Leslie P.; Lacity, Mary
Global sourcing of business and IT services.
Willcocks, Leslie P.; Lacity, Mary
Information systems and outsourcing: studies in theory and practice.
Lacity, Mary; Willcocks, Leslie P.
Netsourcing.
Willcocks, Leslie P.; Kern, Thomas; Lacity, Mary
Nine keys to world-class business process outsourcing.
Lacity, Mary; Willcocks, Leslie P.
Robotic process and cognitive automation: the next phase.
Lacity, Mary; Willcocks, Leslie P.
Robotic process automation and risk mitigation: the definitive guide.
Lacity, Mary; Willcocks, Leslie P.
Service automation robots and the future of work.
Willcocks, Leslie P.; Lacity, Mary
South Africa’s BPO service advantage: becoming strategic in the global marketplace.
Willcocks, Leslie P.; Lacity, Mary; Craig, Andrew
Strategic sourcing of information systems.
Willcocks, Leslie P.; Lacity, Mary
The practice of outsourcing: from information systems to BPO and offshoring.
Willcocks, Leslie P.; Lacity, Mary
Chapter
Business process outsourcing, knowledge and innovation - a study of enterprise partnership.
Feeny, David; Willcocks, Leslie P.; Lacity, Mary
Information technology sourcing: fifteen years of learning.
Willcocks, Leslie P.; Lacity, Mary; Cullen, S
Sourcing information technology capability. A decision-making framework.
Willcocks, Leslie P.; Lacity, Mary; Feeny, David
Survey of IT outsourcing experiences in US and UK organizations.
Willcocks, Leslie P.; Lacity, Mary
Transforming human resource processes through outsourcing: enterprise partnership at BAE Systems.
Willcocks, Leslie P.; Feeny, David; Lacity, Mary
Working paper
Cognitive automation at Zurich Insurance.
Willcocks, Leslie P.; Gunkel, G.; Lacity, Mary
The IT function and robotic process automation.
Willcocks, Leslie P.; Lacity, Mary; Craig, Andrew
Robotic process automation at Telefónica O2.
Lacity, Mary; Willcocks, Leslie P.; Craig, Andrew
Robotic process automation at Xchanging.
Willcocks, Leslie P.; Lacity, Mary; Craig, Andrew
Robotic process automation: mature capabilities in the energy sector.
Lacity, Mary; Willcocks, Leslie P.; Craig, Andrew
Robotizing global financial shared services at Royal DSM.
Willcocks, Leslie P.; Lacity, Mary; Craig, Andrew
Service automation: cognitive virtual agents at SEB Bank.
Lacity, Mary; Willcocks, Leslie P.; Craig, Andrew