Items where Author is "Kwon, Hyunji"

Number of items: 6.
  • ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji
  • The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji and Nopany, Mudit and Nopany, Priti and da Costa, Anil
  • Service management and employment systems in U.S. and Indian call centers. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji
  • Service management and employment systems in US and Indian call centers. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji
  • Trade union growth and decline in Asia. Kuruvilla, Sarosh and Das, Subesh and Kwon, Hyunji and Kwon, Soon-won
  • U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji