Items where Author is "Doellgast, Virginia"

Number of items: 25.
Article
  • After the social crisis:the transformation of employment relations at France Télécom. Doellgast, Virginia; Bellego, Maxime; Pannini, Elisa picture_as_pdf
  • Book review: Holtgrewe, Ursula 'flexible menschen in flexiblen organisationen: bedingungen und möglichkeiten kreativen und innovativen handelns' and Matuschek, Ingo; Arnold, Katrin and Voss, G. Günter: 'subjektivierte taylorisierung: organisation und praxis medienvermittelter dienstleistungsarbeit'. Doellgast, Virginia
  • Book review: Immer anschluss unter diese nummer: rationalisierte dienstleistung und subjektivierte arbeit in call centern. Doellgast, Virginia
  • Book review: Mary L. Gatta and Kevin P. McCabe: 'not just getting by: the new era of flexible workforce development'. (Lexington Books, 2005, ISBN: 9780739111543). Doellgast, Virginia
  • Book review: trade unions in Europe: meeting the challenge. Doellgast, Virginia
  • Collective bargaining and high involvement management in comparative perspective: evidence from US and German call centers. Doellgast, Virginia
  • Collective voice under decentralized bargaining: a comparative study of work reorganization in US and German call centres. Doellgast, Virginia
  • Institutional change and the restructuring of service work in the French and German telecommunications industries. Doellgast, Virginia; Nohara, Hiroatsu; Tchobanian, Robert
  • Institutions as constraints and resources: explaining cross-national divergence in performance management. Doellgast, Virginia; Marsden, David picture_as_pdf
  • Introduction: Institutional change and labour market segmentation in European call centres. Doellgast, Virginia; Batt, Rosemary; Sorensen, Ole H.
  • National industrial relations and local bargaining power in the US and German telecommunications industries. Doellgast, Virginia
  • Still a coordinated model? Market liberalization and the transformation of employment relations in the German telecommunications industry. Doellgast, Virginia
  • Vertical disintegration and the disorganization of German industrial relations. Doellgast, Virginia; Greer, Ian
  • The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces. Doellgast, Virginia; Holtgrewe, Ursula; Deery, Stephen
  • A service union's innovation dilemma: limitations on creative action in German industrial relations. Doellgast, Virginia; Holtgrewe, Ursula
    • Book
  • Disintegrating democracy at work: labor unions and the future of good jobs in the service economy. Doellgast, Virginia
    • Chapter
  • Groups, teams, and the division of labour: interdisciplinary perspectives on the organization of work. Doellgast, Virginia; Batt, Rosemary
  • Organizational performance in services. Batt, Rosemary; Doellgast, Virginia
  • Regulating the flexible workplace: union strategies toward call center outsourcing in the United States and Germany - Die Regulation von Flexibilität am Arbeitsplatz: Gewerkschaftliche Strategien beim Outsourcing von Call-Centern in den Vereinigten Staaten und in Deutschland. Doellgast, Virginia
  • Service management and employment systems in US and Indian call centers. Batt, Rosemary; Doellgast, Virginia; Kwon, Hyunji
    • Conference or Workshop Item
  • Collective bargaining and the restructuring of service work in the French and German telecommunications industries. Doellgast, Virginia; Nohara, Hiroatsu; Tchobanian, Robert
    • Report
  • ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. Batt, Rosemary; Doellgast, Virginia; Kwon, Hyunji
    • Working paper
  • The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Batt, Rosemary; Doellgast, Virginia; Kwon, Hyunji; Nopany, Mudit; Nopany, Priti; da Costa, Anil
  • Service management and employment systems in U.S. and Indian call centers. Batt, Rosemary; Doellgast, Virginia; Kwon, Hyunji
  • U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Batt, Rosemary; Doellgast, Virginia; Kwon, Hyunji