A knowledge-focused perspective on the diffusion and adoption of complex information technologies: the BPR example

Newell, S., Swan, J. A. & Galliers, R. D. (2000). A knowledge-focused perspective on the diffusion and adoption of complex information technologies: the BPR example. Information Systems Journal, 10(3), 239-259. https://doi.org/10.1046/j.1365-2575.2000.00079.x
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